Wednesday, December 9, 2009

MEMORABLE GUESTS I HAVE KNOWN

At Disney, you will see anything from a Pixie dusted princesses and their equally glitter covered fathers to kids on leashes and squeaky shoed toddlers. Some of the most memorable moments have came out of the innocence of a child. I was working on the concierge floor and a little boy and his father came to the desk. The young one's father said, " go ahead and ask them." He spoke so softly that we could barely hear him. He asked for some 'colored cheerios'. . . froot loops. So we got him a cup of 'colored cheerios' and a carton of milk.

Back in the mid nineties, I was at Epic (Indiana Jones) on a slow day. On my side of the stage, a family sat about half way down in the theater. The rest of that side was empty. The two young kids were all the way down front and watched the show in amazement. . . until the fire went off and they ran back to their parents. As scene two progressed they slowly crept back down to the front row. At the end of the scene, a truck blew up, they retreated again, but quickly returned to the front row after the fire was out. During scene three, where Indy fights the mechanic, these kids were like a yo-yo running back and forth to their parents. . . . until the plane blew up. They booked it back to their parents and jumped into their laps. The parents and I were busting out laughing.

During the Christmas holidays, they shoot fake snow off of the building in the studios and on main street in magic kingdom. I worked an extra hours a shift at the Spectacle of Lights and had to keep warning the kids to 'Not Eat the Florida Snow'. . . Fake snow in Florida equals soap foam. Yyuk !!

The lobby of the Wilderness Lodge has two totem poles, except one young child called them 'potem toles' . . . gotta love kids.

At the Wilderness Lodge, we had a guest who wanted directions to the health club then decided it was too far to walk. True story.

I can't not tell you how many times the hockey puck from the arcade air hockey game has disappeared. CAN ANY ONE TELL ME WHY? What's so fascinating about a hockey puck?

A guest was checking in and asked if the bathtub had 'don't fall down bars'. I wonder if the American Disabilities Act people ever thought of calling the handicap accessible hardware a fun name like that :)

During 2009, guests got into the park for free on their Birthday. A guest asked about the offer, I told him that he could go the guest relation window at any of the parks to get the free admission. He said, "That's okay, I'll just buy a ticket." I wanted to say- Seriously? and do you routinely throw away nearly $80- but instead, I convinced him to not waste his money buying a free ticket.

When I was still in college (had to have been 1992ish) Orlando had a Navy Base. Several of the Navy guys went to my church. I took a couple of the guys to Magic Kingdom one day. Thinking back on it, with a breakfast of Oatmeal Creme pies, I'm not surprised at what happened next. We got to the park and made as far as the Tea Cups. Both guys laid down a challenge and decided to sit this ride out. The one guy said, 'I'm in the Navy. I have a cast iron stomach. No TEA CUP carnival ride is going to affect me.' The famous last words. They got the tea cup spinning even before the ride started and they managed to get that thing going so fast, they were just a blur for most of the ride. I have never seen someone literally green, but one of these 'Navy, I have a cast iron stomach' guys crawled off of the ride, made it as far the nearest bench and laid down until we found him some real food.

While I was working an extra hours shift at the studios during a jump rope competition. . .yes, I said jump rope competition. At the end the of the day, I was walking across the park and a small group of the competitors was behind me talking.
One said," Some asked if I was chearleader, I said, do I look like a chearleader?"
I wanted so back to turn around and say, "Why yes, yes you do." But I behaved and kept on walking.

While at Boardwalk, one of my fellow front desk cashiers accidentally dropped a guest's driver's license behind the computer. We tried to get it, but couldn't reach it. The guest eagerly offered to crawl under the counter to get it. Come to find out, the guest was actually a cast member in some corporate office in the lost prevention department. Along with his id, he also found numerous ink pens, note pads and tons of other office supplies. He told us that he had always wanted to do that. . . What ever floats your boat, I guess.

In the lobby at the Wilderness Lodge for Christmas, there's a scene set up with Christmas decoration bears and a little bench so guests can get a nice Christmas photo in front of the indoor fountain. In 2008 there was a little bit of a water leak from the floor above. . . Okay, it was a water fall that splashed everywhere. We dried everything off to keep the decorations from getting damaged while engineering worked on the problem, put up wet floor signs, and laid towels out on the bench and on the floor. You would think everyone would understand: it is wet, stay back. Oh no, not so fast. Time after time, we'd see people getting hit by the accidental waterfall. Some were even getting mad. You just can't make somethings idiot proof, because idiots are too ingenious.

When I play the parks, I seek get revenge on the idiots. Let me explain. When you go to a theater and the cast member said "Please move down filling in each and every available seat," they mean MOVE and keep moving. SO, if I have to pass by those individuals who refuse to move, I make sure and step on each and every foot. I was on the Disney cruise and a fellow guest was giving the breakfast omelet chef grief. As the #$%^ moved on, I told the chef that I'd trip her out on the island if he'd like. He just smiled and I never saw her again. . . darn.

My cousin and I went to Animal Kingdom in 2008. Because of a medical issue, I needed to rent a scooter to get around. I loved the scooter, it was the other guests that were getting on my nerves. My cousin's grandson was trying to see some animals in an exhibit and this couple pretty much pushed him out of the way, so I kept edging the scooter up to right behind them. I never touched them, but eventually they got the idea and moved on. While we were waiting for the parade, we were getting crowded out by another obnoxious guest. He was literally leaning over top of me. Finally, I reached around the back of the scooter and rested my arm on this guy's belly bag just to get him to back up. Even with that, he hovered over top of me.

Stupid Human actions are not limited to Disney. Off the coast of Florida, a cruise ship guest got into an argument with his wife. At one point he said, "I'll just jump overboard then."
She said," Fine, do it."
So he did.
The Disney ship was close behind and was able to find the missing guest and drug him to safety.
The newscasters that night said," he was okay, but was taken to the hospital to be checked out. . . and maybe a little anger management classes."

But then when you come to think about it, we have a lot of guests who could use anger management classes. . . But more on that later

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